3 Ways to Improve Your Average Handle Time (AHT) on Calls
A safe and respectful workplace is essential for everyone. Unfortunately, workplace harassment can occur and knowing how to recognize and address it is critical for protecting yourself and others.
Harassment can take many forms, including inappropriate comments, repeated unwanted behavior, discrimination, or actions that make you feel uncomfortable, intimidated, or unsafe. It can come from coworkers, supervisors, or even customers. Trust your instincts—if something feels wrong, don’t ignore it.
If you experience harassment, start by documenting what happened. Write down the date, time, location, details of the incident, and any witnesses. Save emails, messages, or other evidence if applicable. Having clear records strengthens your ability to report the issue and ensures your concerns are taken seriously.
Most companies have policies and procedures in place to address harassment. Report the situation through the appropriate channel, whether that’s your supervisor, human resources, or an anonymous reporting system. If you’re not comfortable speaking with your direct manager, use an alternative option provided by your organization.
It’s also important to seek support. Talk to someone you trust, such as a coworker, friend, or family member. Sharing your experience can help you process the situation and feel less isolated.
If the situation continues, follow up on your report. You have the right to a safe work environment, and it’s important to advocate for yourself.
Speaking up about harassment is not only about protecting yourself, but it also helps create a healthier, more respectful workplace for everyone.
Action Item:
Take 10 minutes today to review your company’s harassment policy and reporting process so you know exactly what steps to take if a situation ever arises.
3 Ways to Improve Your Overall Call Center Performance
Best Practices for Virtual Meetings
How To Manage Stress During Back-to-Back Calls
Workplace Harassment: Protect Yourself and Speak Up
Published: April 16, 2026
Experiencing failure on the job is inevitable, but it's how you respond to setbacks that truly defines your success. As a customer service representative, resilience in the face of failure ...
Bouncing Back from Failure At Work
As a customer service representative you have the dubious honor of being the first contact that most customers will have with your company which makes it extremely important...
The Importance Of Making A Great First Impression
Controlling a call effectively is key to providing excellent customer service. It ensures that you can guide the conversation
Practical Strategies to Help You Better Control Your Calls
Understanding and aligning with your performance goals is crucial for success as a custome...
Why Knowing Your Performance Goals is Essential for Success
Empathy is a powerful tool in customer service. It helps build a connection with customers,
The Importance of Empathy in Customer Service
What's the most challenging thing about customer service?
How To Manage Stress During Back-to-Back Calls
Maximizing Your Employee Benefits: Get the Most from Your Job
How to Make the Most of Your Coaching Sessions
Practical Strategies to Help You Better Control Your Calls
3 Ways to Improve Your Average Handle Time (AHT) on Calls
The Importance of Empathy in Customer Service
Tools to help you lead your team to success!
It's time to ake your career to the next level!
Why Knowing Your Performance Goals is Essential for Success
Becoming a Top Performer in a Call Center Environment
Great ebooks to help you succeed!
YOU WORK HARD FOR YOUR MONEY. NOW LEARN HOW TO MAKE YOUR MONEY WORK HARD FOB YOU!